Frequently Asked Questions

  • What types of flooring do you offer?

    We offer a wide variety of flooring options, including hardwood, laminate, and vinyl, Ceramic tiles and carpets to suit different styles and budgets.

  • How do I choose the right flooring for my home?

    Consider factors such as room function, style, foot traffic, and moisture levels. Our team can help you find the best option for your needs.

  • What is the difference between solid and engineered hardwood flooring?

    Solid hardwood is made from a single piece of wood and is best for dry areas, it can be

    refinished while engineered hardwood consists of layers for added stability and can

    handle humidity better but cannot be refinished.

  • What are the benefits of laminate flooring?

    Laminate is durable, with various levels of scratch-resistance, and often more affordable than hardwood. It's also available in various styles that mimic wood, stone, or tile.

  • Is vinyl flooring waterproof?

    Yes, many vinyl flooring products are 100% waterproof, making them ideal for high-

    moisture areas like kitchens and bathrooms.

  • Can hardwood flooring be installed in basements?

    Solid hardwood is not recommended for below grade basements due to moisture

    concerns. However, engineered hardwood and vinyl are suitable options.

  • How should I care for my hardwood floors?

    Regular sweeping, vacuuming, and occasional mopping with a hardwood-specific cleaner will help maintain your floors. There are also specialized products for hardwood cleaning available at Hardwood Depot.

  • What about caring for laminate and vinyl flooring?

    For laminate, use a damp mop and avoid excessive water. Vinyl can typically be

    cleaned with a damp mop and mild detergent.

  • Which flooring is most pet-friendly?

    Vinyl is a great choice for pet owners due to its scratch resistance.

  • What is the average lifespan of each flooring type?

    Hardwood can last 25 years or more; laminate typically lasts 15-20 years; and high-

    quality vinyl can last 10-15 years with proper care.

  • Do you offer installation services?

    Yes, we provide professional installation for flooring to ensure proper fit and finish.

  • What should I do if my flooring gets scratched?

    Minor scratches on hardwood can be buffed out; laminate scratches may need a repair

    kit; and vinyl scratches can often be repaired with a heat gun or patch.

  • What finishes are available for hardwood flooring?

    We offer various finishes for hardwood, including matte, satin, and gloss. Laminate

    comes in a range of textures and designs, while vinyl is available in many styles and

    colors.

  • How do I maintain humidity levels for flooring?

    Using a humidifier or dehumidifier helps maintain optimal humidity levels, preventing

    warping in hardwood and ensuring laminate and vinyl perform well.

  • What is the warranty on your flooring products?

    Our flooring comes with a manufacturer’s warranty that varies by product. And 1 year on

    labour. Please check with us for specific details on hardwood, laminate, and vinyl

    warranties.

  • Do you offer other services apart from flooring?

    Our product listings include:

    • Flooring
    • Custom stairs
    • Railings
    • Lighting
    • Heat pumps
    • Interior doors
    • Mouldings
    • Wood Finishes

Have any more questions?

If you have any questions or would like to receive more information, please don’t hesitate to contact us.